Refund policy

If something is wrong with your order, tell us and we will put it right.

Call +971 4 576 6398 or email info@grace.ae.

We will look at your order and what went wrong. If we cannot replace the flowers, we refund you. Refunds go back to the card or account you paid with.

Changing an order

Need to change the address, the phone number, or the delivery date? Tell us within 12 hours of placing the order.

After 12 hours we cannot change or cancel it. Once the order has left for delivery, we cannot change it at all.